Case Study – Fiona Lok

CONFIDENCE IN TREATMENT

Fiona first met me around 10 years ago when she attended my Zumba classes. Several years later, after a fall on black ice left her struggling with significant pain around her pelvis and lower back, she got back in touch to see whether I could help.

“I slipped and fell on black ice and really hurt myself. Thankfully, scans and hospital visits showed there wasn’t anything serious, but the pain was awful. I knew Mark was qualified in sports massage, so I spoke to him about what I was experiencing.”

When Fiona first came to see me, she wasn’t comfortable with hands-on treatment. Rather than rushing into massage, we talked through what was bothering her and explored other ways she could start managing her symptoms. I gave Fiona a programme of simple core-strengthening exercises she could do at home.

I gave Fiona a programme of simple core-strengthening exercises she could do at home.

“At the time, I wasn’t confident enough to have treatment, and Mark completely understood that. Instead, he gave me exercises I could do at home. They really helped and, over time, I felt confident enough to try treatment.”

As her confidence grew, Fiona began having massage therapy alongside the exercises she was already doing.

“Mark was very patient and always made me feel at ease. Over time, I became much more comfortable having treatment and was able to reduce how often I needed to see him.”

Fiona now feels much more confident managing things herself. She still experiences occasional discomfort, but has a better understanding of when to return to her exercises and when she might benefit from some additional treatment.

“I still get the odd twinge now and then, but Mark has helped me understand when I need some treatment and when I can go back to the exercises at home. It’s reassuring to know I can get in touch if I need some help.”

Over the years, that trust has extended to Fiona’s family too. Her husband and sons are active in running and athletics and have also come to see me when they have needed support.

“As a family, we now all see Mark when we need him. My husband and boys are very active, and they really value his advice and support. We have built up a lot of trust in him over the years and regularly recommend him to friends and family.”